Shipping and Returns

Last updated: July 20 2019

Agreement

  • Shipping within mainland UK is FOC on orders over £100 (ex VAT), charges will be made for remote service areas as per DHL & UPS rates.
  • Larger, bulky orders – pallet rates will be charged accordingly, quotes are available.
  • All returns must be requested by phone or email and approved.
  • Any damages must be reported within 48hrs of delivery.
  • Refrigerated goods will be packaged in specific temperature controlled boxes at a small additional shipping charge.
  • Products in transit are not covered by any additional insurance policy over, should you wish to insure your shipment please let us know and an additional charge will be added.
  • In the event of stock shortages beyond our control we reserve the right to refund but do not undertake to complete the order.

Feedback and Information

Any feedback you provide at this site shall be deemed to be non-confidential. Merlin Vet shall be free to use such information on an unrestricted basis.

The information contained in this web site is subject to change without notice.
Copyright © 2019 Merlin Vet Export. All rights reserved.
Merlin Vet, Unit 1 Turfford Park, Earlston, Scottish Borders, TD4 6GZ, United Kingdon.