Shipping and Returns

Last updated: July 20 2019


  • Shipping within mainland UK is FOC on orders over £200 (ex VAT), charges will be made for remote service areas as per DHL & UPS rates.
  • Larger, bulky orders – pallet rates will be charged accordingly, quotes are available.
  • All returns must be requested by phone or email and approved.
  • Any damages must be reported within 48hrs of delivery.
  • Refrigerated goods will be packaged in specific temperature controlled boxes at a small additional shipping charge.
  • Products in transit are not covered by any additional insurance policy over, should you wish to insure your shipment please let us know and an additional charge will be added.
  • In the event of stock shortages beyond our control we reserve the right to refund but do not undertake to complete the order.

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The information contained in this web site is subject to change without notice.
Copyright © 2019 Merlin Vet Export. All rights reserved.
Merlin Vet, Unit 1 Turfford Park, Earlston, Scottish Borders, TD4 6GZ, United Kingdon.