Shipping and Returns
Last updated: March 2022
Unit 1 Turfford Park
Earlston
Scottish Borders
TD4 6GZ
Phone Support
01896 849 641
Monday to Friday
9am to 5pm
info@merlinvet.co.uk
Online Form
Contact Us
Shipping
- Shipping within mainland UK is FOC on orders over £200 (ex VAT).
- Charges will be made for remote service areas as per DHL & UPS rates.
- Larger, bulky orders – pallet rates will be charged accordingly, quotes are available.
- Any damages must be reported within 48hrs of delivery.
- Refrigerated goods will be packaged in specific temperature controlled boxes at a small additional shipping charge. Please note we only ship fridge items from Monday to Wednesday.
- Products in transit are not covered by any additional insurance policy over, should you wish to insure your shipment please let us know and an additional charge will be added.
- In the event of stock shortages beyond our control, we reserve the right to refund but do not undertake to complete the order.
Returns Policy
- All returns must be processed within 5days, including transportation.
- A ‘Returns Form’ will need to be completed by the customer.
- Confirmation will be required that storage has been as per the manufacturer’s requirements on the SPC
- We do not accept returns for refrigerated medicinal products.
Feedback and Information
Any feedback you provide at this site shall be deemed to be non-confidential. Merlin Vet shall be free to use such information on an unrestricted basis.
The information contained in this web site is subject to change without notice.
Copyright © 2019 Merlin Vet Export. All rights reserved.
Merlin Vet, Unit 1 Turfford Park, Earlston, Scottish Borders, TD4 6GZ, United Kingdon.